Owner FAQs

Omaha Hot Tubs recommends testing your water at least twice weekly and after heavy use.

Omaha Hot Tubs recommends draining and refilling your spa about every 4 months, or sooner if heavy use or changing water conditions call for it.

Start by testing the water and correcting total alkalinity first, followed by pH and the rest of the balance as needed. If repeated adjustments are not getting the water back into range, call or text Omaha Hot Tubs.

Inspect and rinse your filters about every 2–4 weeks, with deeper cleaning based on use, filter condition, and the specific Sundance filter system.

Replace a filter when it is damaged, has persistent buildup, no longer cleans up properly, or is associated with reduced flow or recurring restriction. There is no single replacement interval that applies to every filter and spa.

A dirty or restricted filter can reduce water flow and make the circulation system work harder. Severe or prolonged restriction may contribute to flow problems and premature pump wear, but not every pump problem is caused by a filter.

Start with the Omaha Hot Tubs Flow Error Troubleshooting Guide. If the issue continues after those checks, contact Omaha Hot Tubs or submit a service request.

Visit our Service & Support page and submit the service request form. Include your spa model, serial number if available, error message, and a short description of the problem.

Have your model, serial number if available, error code or message, a short problem description, heating and pump or circulation status, and any troubleshooting already tried. Submit what you have—missing information is not a barrier to requesting help.

Omaha Hot Tubs primarily services Sundance® spas. We may also be able to assist with select Pinnacle and Premium Leisure spas previously sold by our store.

Yes. Omaha Hot Tubs is the local point of contact for Sundance® warranty repair support and also coordinates non-warranty Sundance repairs. Coverage for a specific repair depends on the applicable Sundance warranty terms.

Current Sundance® manuals and model-specific documentation are available through Sundance’s official manuals resource. If you’re not sure which manual applies to your spa, Omaha Hot Tubs can help you identify it.

Current warranty terms and series-specific coverage are available on Sundance’s official warranty page. Omaha Hot Tubs handles local Sundance warranty service.

If you purchased your Sundance® spa from Omaha Hot Tubs, we handle the warranty registration for you.

Sundance’s official SmartTub resource is the best place for current setup, feature, and support information. If you’re not sure where to start, Omaha Hot Tubs can help point you in the right direction.

Keep the cover closed, do not drain the spa, and review Cold Weather & Power Outage Help. If heat or circulation is not restored promptly, contact Omaha Hot Tubs.

For a normal short trip, leave the spa powered on, covered, and at its normal operating settings unless Omaha Hot Tubs specifically advises otherwise.

Test and balance the water, check sanitizer, shock as appropriate, confirm a normal water level, and secure the cover before leaving.

Do not drain the spa during freezing weather unless Omaha Hot Tubs specifically instructs you to. Water can remain trapped in plumbing and equipment even after the shell is drained.